In your career, let’s prove what’s possible.
- Troubleshooting and regular maintenance of the lab equipment
- Mechanical and electrical start-up of new lab tools
- Support the process engineers in executing the customer demonstrations
- Support the product development by conducting design validation tests and delivering improvement proposals
- Documents the tools configuration and reports the tests results
- Support LAB facilities and willingness to support LAB On-Call team
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Qualifikation und Anforderung
- Einen sicheren und modernen Arbeitsplatz sowie anspruchsvolle Aufgaben mit hoher Eigenverantwortung
- Gründliche Einarbeitung und Unterstützung durch kompetente und motivierte Kollegen
- Zahlreiche Mitarbeiter-Benefits, gute Work-Life-Balance
- Es erwartet dich selbstverständlich eine auf dem anzuwendenden Kollektivvertrag basierende Entlohnung ( KV- Arbeiter im Eisen- und Metallverarbeitenden Gewerbe, Qualifizierter Facharbeiter), welches je nach individueller Qualifikation und Berufserfahrung überzahlt wird
- Alles Weitere und die letztgültige Vereinbarung zur Entlohnung treffen wir gemeinsam im Rahmen eines persönlichen Gespräches
- Alle Bewerbungen werden selbstverständlich STRENG VERTRAULICH behandelt
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In your career, let’s prove what’s possible.
- Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
- Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
- Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
- Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
- Troubleshoot and create customer response action plans to support customer needs.
- Transparently discuss opportunities and challenges with customer to increase trust.
- Provide technical instruction and mentoring for more junior engineers.
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In your career, let’s prove what’s possible.
- Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. Analytical troubleshooting of technical problems to component level. Performs complete installation/relocation start-up services
- Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
- Installations and/or relocations of equipment at customers’ sites.
- Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
- Assist in complex field modifications and updates as released in Engineering Change Notifications.
- Maintain records and reports as required to properly coordinate activities with supervisors and customers.
- Planning, management, and execution of projects of a limited scope and duration
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In your career, let’s prove what’s possible.
- Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
- Installations and/or relocations of equipment at customers’ sites.
- Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
- Assist in complex field modifications and updates as released in Engineering Change Notifications.
- Maintain records and reports as required to properly coordinate activities with supervisors and customers.
- Assist in the planning, management, and execution of projects of a limited scope and duration
- Providing high-quality on-site support for repair and maintenance service of complex electro-mechanical systems.
- Assists with the full installation and relocation processes, including system start-up services
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In your career, let’s prove what’s possible.
- Responsible for customer betas including installation, qualification, milestones, technicalrequirements, training and certification of local teams / customer
- Provides support to engineering and service products both at the factory and in the field
- Includes working in customer wafer fabrication sites / environments as required to fulfil thesupport function
- Creates and presents reports related to design, reliability, maintenance problems, SW bugs,projects and escalations to the relevant factory groups
- Creates and updates documentation for field service engineers and customers
- Support reported product issues by the field service engineers via problem reports
- Participates and leads as required Knowledge Management activities to share learningworldwide in order to expedite solutions, reduce repeat issues, escalations and improve cycletime closure
- Provides support to customer/users where the product is highly technical or sophisticated innature
- Represents Lam by creating material and expertly presenting technical findings to thecustomer
- Can take place at the factory or in the field depending on the need
- Can include travel at short notice (24 hours)
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In your career, let’s prove what’s possible.
- Coordinate and support investigation of key quality defects of components from the customers and/or field service team to drive corrective actions and continuous improvement
- Drive the improvement of the suppliers’ quality and manufacturing processes to ensure product quality, cost, and on-time-delivery
- Act as liaison / technical lead for cross functional projects to include Build Verify and Production Readiness Review
- Audit and document supply base performance on critical process of records and overall quality management systems
- Collaborate on the continuous development of supply base through close teamwork with product management, global product group, and supplier business managers
- Leads, and is personally accountable for, high profile project timelines and milestones.
- Continuously working on process improvement and developing Best Known Methods
- Provide technical support in Build, Test and FQA to suppliers in product deployment and transition
- Perform Standardized Supplier Quality Audits and administer Supplier Quality Scorecard for existing suppliers to promote continuous improvement.
- Drive Root Cause and Corrective Action Analysis on defects and Escalations
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