International Customer Service Agent (m/f/x)

International Customer Service Agent (m/f/x)

refurbed GmbH

At refurbed we deeply care about the environment and the future of our planet. We are passionate
about sustainability and want to make a positive impact. We have made it our purpose to change the world for the better and aspire to make refurbished products the new normal. In achieving our mission, we need people who share our beliefs and who want to be part of this exciting journey. Sounds interesting? Read on!

We are the fastest growing marketplace for refurbished electronics in the German speaking region and are based in Vienna. Through our marketplace, completely renewed electronics like phones, laptops and tablets that are up to 40% cheaper and 100% more sustainable are sold to consumers. We founded the company in February 2017 and expanded to Italy, France and further European countries already. Yes, we also won several awards along the way and we have become one of the fastest growing start-ups in Europe, but most importantly – we have come so far thanks to our people. Represented by more than 30 different nationalities, our 150+ team members follow a shared goal. Consisting of experts with international experience in the refurbishing industry and working with the
latest tech stack, they commit to making a difference on a daily basis. Want to learn more about what it’s like to be part of our team, who we are and how we roll? Visit https://careers.refurbed.com/ to gain
more insights.

For our Customer Service team we are looking for an

International Customer Service Agent (m/f/x)

We are looking for highly motivated talents who are fluent in German and English, Italian, Danish, Dutch, Swedish or French.

This job in part-time (30+ hours) or full-time is ideal as a student job for students who want to pursue a meaningful activity next to their studies. All positions are also available as a 100% remote option.

Important information:

  • Please make sure to be available all day to join our online assessment center, which will be held on the 16th and 18th of May 2022.
  • Application deadline for this opportunity is 9th of May- don't miss out :)
  • After that our Recruiting team will be reviewing all applications and will inform you about all further steps in time.

Together with you and your talent we want to make consumption sustainable and build the leading marketplace for refurbished products in Europe. Join us on our mission! #TalentForFuture

Who you are

  • You have excellent language skills and an ability to express yourself in a clear and understandable way
  • You enjoy interacting with customers - on the phone as well as via email or chat
  • You are communicative and are able to deal with stressful situations in a friendly and calm way
  • You find a solution for every problem and at the end of the day you are happy to have made many of our customers happy
  • You meet one of the requirements of the roles mentioned above
  • You are fluent in German and English, Italian, Danish, Dutch, Swedish or French

What you'll do

  • You represent our brand and explain our unique company concept to interested customers • You ensure a pleasant shopping experience in case of questions or difficulties during the ordering process (no selling, no cross-selling!)
  • You solve problems of our customers together with the merchant and your team to the greatest possible satisfaction
  • You make sure that refurbed customers become the happiest customers
  • You do all of this on the phone, via email, or via our live chat tool - however, email contact is increasing over time

Additional factors we appreciate

  • You have experience in customer service (retail, hospitality, call center, ...).
  • You show interest in sustanability and in a sustainable lifestyle

Why you should work with us

A mission:
Let’s not waste our talent and use our valuable time to make a difference and help fix our planet. We care about the world – Join us on our mission and be part of our exciting journey!

Our culture and values:

  • Decisions should be made based on facts and not by hierarchy levels? We sure think so!
  • We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
  • You fail sometimes? Well, so do we! We’re all just human, let’s not cry about it but learn from our mistakes to improve in the future!

Diversity and Inclusion:

  • No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
  • We hire for extra perspective and have around 150+ great individuals from 30 nationalities and everyone brings something new to the table – no need to fly around the world, the refurbed family feels like travelling!

Development and Happiness:

  • You’ll get a smooth start by joining our 1.5 week long Onboarding Process to learn about our concept and what each department is doing to achieve our mission.
  • We are keen on Career Development – So join our trainings, language courses or any other development program that will help you grow personally & professionally and steer your career into the future you are planning.
  • With an average of 80% overall company happiness, month after month, you will be part of a company that values its team members and their well-being.

Events and Fun:

  • We like spending time with each other and we love parties and host four big parties each year (including our very own refurbed Oktoberfest!), monthly Townhall meetings and also support team events with a budget!
  • Not a party animal? No problem at all - join one of our awesome refurbed clubs and do yoga, go hiking or play football with fellow team members. In the office we can come together for drinks, cookies, ice cream, a game of table football or darts, whenever we feel like it.

Flexibility:

  • We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
  • Work from home or in our modern and sustainable office in the heart of Vienna – we love dogs, so feel free to bring your furry little buddy too. And yes, there are free fruit, coffee & drinks in the office :)

Your application

You want to build the leading marketplace for refurbished products in Europe and change the world by making it easier to sell sustainable products? Then apply now.

For legal matters, we state that the minimum wage for this position is 27.300 € gross per year. However, depending on your qualification, a higher salary obviously is very likely.

About us

Here is why you should apply.