4 Global Product Support Engineer Jobs in Kärnten
In your career, let’s prove what’s possible.
- Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. Analytical troubleshooting of technical problems to component level. Performs complete installation/relocation start-up services
- Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
- Installations and/or relocations of equipment at customers’ sites.
- Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
- Assist in complex field modifications and updates as released in Engineering Change Notifications.
- Maintain records and reports as required to properly coordinate activities with supervisors and customers.
- Planning, management, and execution of projects of a limited scope and duration
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In your career, let’s prove what’s possible.
- Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
- Installations and/or relocations of equipment at customers’ sites.
- Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
- Assist in complex field modifications and updates as released in Engineering Change Notifications.
- Maintain records and reports as required to properly coordinate activities with supervisors and customers.
- Assist in the planning, management, and execution of projects of a limited scope and duration
- Providing high-quality on-site support for repair and maintenance service of complex electro-mechanical systems.
- Assists with the full installation and relocation processes, including system start-up services
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In your career, let’s prove what’s possible.
- Collaboratively engineer innovative semiconductor equipment and process design solutions to quickly resolve customer issues and improve product quality in a dynamic fast-paced challenging environment.
- Supports product development from product prototyping, development, deployment/product release, and initial field support.
- Design and conduct experiments, tests, and prototypes to resolve complex technical problems.
- Present analysis and support technical recommendations clearly and concisely.
- Collaborate with cross-functional and cross-cultural teams to guide the specification and development of products.
- Provides technical support for installation and/or diagnosing, troubleshooting, repairing, and debugging complex product issues.
- Maintain a high degree of customer engagement including face-to-face and international travel to customer sites supporting near term product releases and solve customer issues.
- Work in a cleanroom lab and/or customer semiconductor fab environment.
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In your career, let’s prove what’s possible.
- Act as a quality interface between product development and release program (PDR) and the quality install base team.
- Prevent quality escapes upfront in the early product development stage, by using adequate quality methods and by driving lessons learned form the Install base quality into the development programs.
- Actively monitor and analyse quality performance of alpha and beta stage products and resolve quality issues via systematic root cause and corrective actions prior the release of the products to high volume manufacturing (HVM).
- Bridge quality performance to financial impact (Cost of Quality) and the quality development activities.
- Act as a quality mentor for quality case owners (QCOs)
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