In your career, let’s prove what’s possible.
- Responsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customer
- Provides support to engineering and service products both at the factory and in the field
- Includes working in customer wafer fabrication sites / environments as required to fulfil the support function
- Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations to the relevant factory groups
- Creates and updates documentation for field service engineers and customers
- Support reported product issues by the field service engineers via problem reports
- Participates and leads as required Knowledge Management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations and improve cycle time closure
- Provides support to customer/users where the product is highly technical or sophisticated in nature
- Represents Lam by creating material and expertly presenting technical findings to the customer
- Can take place at the factory or in the field depending on the need
- Can include travel at short notice (24 hours)
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In your career, let’s prove what’s possible.
- Responsible for providing quality on-site repair and maintenance service of complex electro-mechanicalsystems. Analytical troubleshooting of technical problems to component level
- Performs complete installation/relocation start-up services
- Troubleshoots equipment problems and conduct diagnostic procedures to isolate problems and take stepsto minimize downtime or system interruptions and eliminate equipment malfunctions. Determine correctiveactions as required
- Performs installations and/or relocations of equipment at customers’ sites
- Remains up to date on equipment/tools through appropriate training, manuals, factory periodicals and otherrelevant materials
- Assists in complex field modifications and updates as released in Engineering Change Notifications
- Maintains records and reports as required to properly coordinate activities with supervisors and customers
- Responsible for Planning, management, and execution of projects of a limited scope and duration
- Coaches less experienced collegues within job scope
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Vollzeit
Villach, Shenzhen, 深圳
07.04.2026
Villach, Shenzhen, 深圳
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In your career, let’s prove what’s possible.
- Develop, improve, and standardize test methods and test fixtures for Lam products.
- Lead test fixture transitions to suppliers, including training, documentation, and on-site support when required.
- Own supplier test and facility readiness, including test reviews, sign-off activities, and risk assessment prior to Test fixture building and transitions.
- Coordinate test fixture duplication and rebuild efforts in close collaboration with Manufacturing Engineering and Supplier Test Technician teams.
- Provide remote and on-site support to suppliers during test-related line-down situations to ensure rapid issue resolution.
- Verify and set up duplicated test fixtures to ensure proper functionality and compliance with requirements.
- Maintain and update test documentation and test fixture Bills of Materials (BOMs) as required.
- Drive continuous yield, quality, and process improvements through test data analysis, root cause investigations, and corrective action implementation.
- Support the introduction of new products/components, design changes, or process updates by assessing test impact and readiness at supplier sites.
- Define and maintain supplier test best practices to ensure consistency across remote factories.
- Escalate unresolved or systemic issues to Leads, or Supervisors in a timely and structured manner.
- Perform system-level and component-level electrical and mechanical testing and troubleshooting.
- Utilize test and diagnostic equipment, including test programs, oscilloscopes, signal generators, and specialized test apparatus.
- Define and document test and diagnostic programs, including procedures to support testing of new components based on Non Standard Request or Change Orders.
- Design and develop cost-effective testing methods for systems and equipment throughout product development and manufacturing phases.
- Collaborate with the Manufacturing Engineering team, suppliers, account teams, and Supplier Engineering Technology (SET) members to ensure seamless integration and smooth transitions.
- Work with internal and external stakeholders to influence decisions and drive company objectives
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In your career, let’s prove what’s possible.
- Is the lead engineer of a development program (product), making sure that mechanical and electrical hardware and the tool software work together to meet the system specification
- Owns developing the system specification based on the product specification and configuration options
- Is accountable for resolving design tradeoffs/conflicts to ensure the design is integrated, such that the overall product performs as described in the system specification
- Assures that the system meets engineering- and compliance standards, especially in the concept and detailed design phases
- Owns BOM (bill of material) setup and execution of the documentation release plan
- Prepares all required program/product related Engineering deliverables (e.g. FMEA, technical specifications, risk analyses)
- Technical responsible that all interfaces for the entire product are well defined and working
- Participates in the cost allocation model and assures that designs meet the cost targets
- Owns developing the reliability allocation model, the reliability design approach and test plans
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In your career, let’s prove what’s possible.
- Act as an interface to the regional quality program leaders (QPLs) and the functional quality managers (FQMs) in a worldwide network
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In your career, let’s prove what’s possible.
- be involved in all phases of the software development (SW) lifecycle, including the testing, analysis and maintenance of the software system
- participate in the SW deployment process ensuring qualified Software Products are successfully installed at our customer's facilities
- perform troubleshooting of system software related issues
- perform in-house & onsite support of customer install base and resolution of customer issues
- test, troubleshoot and propagate errors clearly to SW and HW Development Engineers
- setup and maintain tool simulators, testing environments, lab support to reproduce issues found in field and verify SW solutions
- understand customer technology & productivity needs and feedback those requirements into software development
- prepare presentations to Lam internal stakeholders and customers
- travel worldwide wherever semiconductor customers are located (up to 25%)
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