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In your career, let’s prove what’s possible.
- Lead a team of Global Product Support engineers
- Manage to generate and release installation, maintenance, and upgrade procedures for new and existing hardware
- Establishes and maintains lines of communication with HW engineering and SW development on design, reliability, to solve product issues and production problems
- Resolve escalations and drive corrective actions with respective owners; Integrate common escalations into engineering programs to address recurring tool issues
- Ensure suppliers’ quality performance for consistent and reliable products
- Conduct design reviews with cross-functional teams and stakeholders to establish requirements and assure proper resourcing for tool installs, field upgrades. Contribute to design reviews to resolve hardware escalations.
- Generate and release installation, maintenance, and upgrade procedures for new and existing hardware.
- Serve as the Single Point of Contact for field or regional technical hardware responses.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
- Ensure successful implementation of FIF products and CIP retrofits, including coordination of unreleased hardware documentation
- Support field readiness deliverables and develop supporting documentation such as maintenance procedures and training materials
- Execute projects for product development/improvement, product quality, and customer support
- Support for new products and continuously improved Beta versions; Collect customer data and feedback during beta evaluations and report lessons learned
- Participate in program and product audits to ensure product safety and compliance
- Work with Technical Publications on documentation templates and processes for document release
- Frequent customer business visits
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Vollzeit
Villach, Munich , Shanghai, Shenzhen (China)
18.11.2025
Villach, Munich , Shanghai, Shenzhen (China)
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Vollzeit | Teilzeit | Praktikum
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Vollzeit | befristet | Praktikum
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In your career, let’s prove what’s possible.
- Define target pricing for Clean Products.
- Recommends deal closure strategies.
- Conduct quarterly marketing and account reviews.
- Plan and manage Clean Evaluation Tool strategy.
- Participate in Configuration Reviews as a representative of the Business Development team.
- Provide management with regular updates on profitability progress and status
- Executes product market share and profitability objectives
- Represent the voice of the account team within the Product Group.
- Organize and host customers visits to the Villach site.
- Ensure commercial alignment with the Customer Support Business Group (CSBG) for the Clean Product Line.
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Vollzeit
Villach, Bukarest (Rumänien)
13.11.2025
Villach, Bukarest (Rumänien)
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In your career, let’s prove what’s possible.
- Leadership: Grow and develop the team to meet the needs of the Clean Product Line
- Customer Relationship Management: Develop and maintain strong relationships with key accounts, acting as the primary technical point of contact.
- Priority Alignment: Drive alignment between account teams and clean product line on priorities for market penetrations and defenses.
- Product Demonstrations: Organize product demonstrations and presentations to showcase the capabilities and benefits of Lam Research clean technologies.
- Feedback Loop: Gather and relay customer feedback to internal teams to drive continuous improvement and innovation in our products and services.
- Training and Education: Provide training and educational resources to customers and account teams to enhance their understanding and utilization of Lam Research clean technologies.
- Cross-Functional Collaboration: Work closely with sales, engineering, and product development teams to align customer needs with company objectives.
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Vollzeit
Villach, München, Shanghai, Shenzhen (China)
11.11.2025
Villach, München, Shanghai, Shenzhen (China)
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Vollzeit
Villach, München
19.11.2025
Villach, München
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Vollzeit
Villach, Pavia (Italien)
05.11.2025
Villach, Pavia (Italien)
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In your career, let’s prove what’s possible.
- Customer Relationship Management: Develop and maintain strong relationships with key accounts, acting as the primary technical point of contact.
- Priority Alignment: Drive alignment between account teams and clean product line on priorities for market penetrations and defenses.
- Process Optimization: Collaborate with customers to optimize semiconductor manufacturing processes, ensuring the highest levels of efficiency and performance.
- Product Demonstrations: Organize product demonstrations and presentations to showcasethe capabilities and benefits of Lam Research technologies.
- Feedback Loop: Gather and relay customer feedback to internal teams to drive continuousimprovement and innovation in our products and services.
- Training and Education: Provide training and educational resources to customers and account teams to enhance their understanding and utilization of Lam Research technologies.
- Cross-Functional Collaboration: Work closely with sales, engineering, and product development teams to align customer needs with company objectives.
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In your career, let’s prove what’s possible.
- Owns quality management/tracking within Engineering and is the quality case owner (QCO)
- Actively monitors and analyses Engineering quality and resolves quality issues via systematic root cause analysis and corrective actions
- Establishes measures to improve the Engineering output (drawings, BOMs, …) quality
- Identifies systematic gaps/potentials on products, quality improvement capabilities and the quality management system itself
- Tracks all Engineering relevant KPIs (development milestones, feasibility analysis, technical modifications, problem reports, …)
- Moderates and documents all Engineering relevant 8D reports
- Drives Engineering quality related RCCAs
- Tracks relevant NCIs and NCEs within Engineering
- Collaborates in cross-functional quality reviews, dispositioning and RCCA reviews and takes part in development and implementation of quality standards, methods and procedures
- Contributes to Engineering standards definition
- Assures compliance to in-house and/or external specifications and standards (i.e. ISO, Six Sigma, etc.).
- Makes recommendations for corrective action necessary to ensure conformity with quality requirements and to meet or exceed our quality objectives
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Vollzeit
Villach, Shenzhen, 深圳 (China)
18.11.2025
Villach, Shenzhen, 深圳 (China)
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Vollzeit
Villach, Warwick, RI (United States)
05.11.2025
Villach, Warwick, RI (United States)
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